Terms Conditions

setnsold.com.au · info@setnsold.com.au · August 2026
ABN: 68699727163 · Effective: August 2026 · Version 2.4

These Terms and Conditions (“Terms”) govern all property styling services provided by Set n Sold (ABN 68699727163) (“we”, “us”, “our”) to any client (“you”, “Client”). By confirming a booking — whether through our website, app, email, or phone — you acknowledge that you have read, understood, and agree to these Terms in full.

These Terms form a binding agreement between you and us. If you do not agree to any part of these Terms, please do not proceed with a booking.

We recommend keeping a copy of these Terms for your records. The current version is always available at setnsold.com.au.

1. Definitions

“Booking Confirmation” means our written acceptance of your booking, sent via email or the app.

“Complimentary Period” means the additional period of up to 4 weeks described in clause 7.2, provided at no additional charge.

“Hire Period” means the total period during which our furniture and accessories remain at the Property, comprising the Standard Period, the Complimentary Period, and any approved paid extension, as further described in Section 7.

“Installation Date” means the agreed date on which our team attends the Property to style and install the furniture.

“Package” means the service tier selected by you (Studio, One Bedroom, Two Bedroom, or Three Bedroom), as described on our website and confirmed in your Booking Confirmation.

“Property” means the residential premises at the address specified in your booking.

“Standard Period” means the first 4 weeks of the Hire Period described in clause 7.1.

“Styling Items” means all furniture, soft furnishings, artwork, plants, and accessories supplied by us under the booking.

2. Our Services

Set n Sold provides residential property styling services for apartment and unit sales, including furniture hire, accessory staging, and associated logistics.

2.1 Service tiers

We offer four service tiers for apartment and unit properties. The full inclusions of each tier are described on our website and confirmed in your Booking Confirmation:

• Studio — full styling for studio apartments up to approximately 45 sqm, including the living and sleep zone, dining nook, and entry. Artwork and accessories included.
• One Bedroom — full styling for one-bedroom apartments (approximately 45–70 sqm), including the living room, dining area, main bedroom, entry, and bathroom accessories. Artwork and accessories included.
• Two Bedroom — full styling for two-bedroom apartments (approximately 70–110 sqm), including all living areas, both bedrooms, balcony (if present), and bathroom accessories. Full artwork curation included.
• Three Bedroom — full styling for three-bedroom apartments (approximately 110–160 sqm), including all living areas, all three bedrooms, study or media room (if present), balcony or terrace, and all bathroom accessories. Full artwork program and upgraded furniture tier included.

For properties larger than a three-bedroom apartment, penthouse-level properties, or clients seeking a fully bespoke styling experience, please contact us directly. These projects are undertaken by Set n Sold on a by-enquiry basis with a tailored scope and quote.

2.2 Condition of styling items

All Styling Items provided by Set n Sold are presented in near-new condition at the time of installation. Items may carry minor signs of careful prior use consistent with professional furniture hire, but are free from significant damage, staining, or structural defects. Our team photographs all Styling Items prior to each installation to document their condition. The Client is responsible for ensuring all Styling Items are returned to us in the same condition as delivered (see Section 8).

2.3 Scope changes

Any change to the agreed scope of works after a Booking Confirmation has been issued must be requested in writing. We will assess feasibility and provide a revised quote. Changes are not binding until confirmed in writing by both parties.

2.4 Performance delays

Timelines provided by Set n Sold, including estimated installation dates and completion times, are estimates only and may be subject to adjustment due to unforeseen circumstances, including but not limited to weather events, access issues, supplier delays, or other matters outside our reasonable control. Set n Sold shall not be liable for any loss or inconvenience arising from delays beyond its control. Where a delay is anticipated, we will notify you as soon as practicable and work with you to agree a revised timeline.

2.5 Add-on services

We may offer optional add-on services including cleaning, painting, and other trade services through our platform. Where add-on services are provided by third-party trades, separate terms may apply. We will notify you of this at the time of booking.

2.6 Furniture exchange after installation

If, after installation, the Client requests a change to a specific item of furniture (for example, because an item does not suit the space), we will first attempt to resolve the issue by rearranging the existing Styling Items at no additional charge, where reasonably possible.

Where a genuine exchange of an item for a different item is required, the following applies:

• Downgrade: if the replacement item is of equal or lesser value than the original item, no additional furniture fee applies — only the exchange fee in clause 2.7 is payable.
• Upgrade: if the replacement item is of greater value than the original item, the price difference between the two items is payable in addition to the exchange fee in clause 2.7.

No refund or credit is payable for the value of any item exchanged, consistent with clause 7.3.

2.7 Exchange fee

An exchange under clause 2.6 incurs a labour and delivery fee as follows:

• Single item exchange: $150
• Multi-item or full room exchange: $250

These fees are separate from, and in addition to, any furniture price difference payable under clause 2.6 for an upgrade.

3. Property Access

3.1 General access requirements

You must ensure our team has safe, unobstructed access to the Property on the Installation Date and on the collection date. This includes:

• Adequate parking or unloading access for a van or small truck;
• Clear pathways and doorways free from obstructions;
• Notification of any known hazards, including uneven floors, low clearances, stairs, or fragile surfaces;
• Compliance with any strata, body corporate, or building management requirements regarding move-in or move-out hours.

We reserve the right to decline or cease work if we reasonably consider the site to be unsafe. This will not constitute a cancellation by us, and any fees already incurred will remain payable.

3.2 Timely access

The Client shall provide Set n Sold with timely access to the Property to perform the Services on the agreed Installation Date. Failure to grant access at the agreed time may result in a surcharge of twenty percent (20%) of the total invoice amount, in addition to any waiting fees set out in clause 4.4.

3.3 Access for collection of furniture and items

The Client must also provide Set n Sold with timely access to the Property to retrieve all Styling Items upon the conclusion of the Hire Period, or at such earlier time as required in connection with the Services. Collection arrangements are set out in Section 7 (Hire Period & Furniture Collection). Failure to provide access for collection may result in holding fees as described in clause 7.7.

3.4 Right of entry

The Client grants Set n Sold and its authorised contractors the right to enter the Property at agreed times for the purpose of service delivery, including installation, styling, and collection of Styling Items. We will provide reasonable notice prior to attendance and will conduct all work with care and respect for the Property.

3.5 Installation fixtures

Set n Sold may install hooks, nails, picture hangers, or minor fittings as reasonably necessary to complete the styling of the Property (for example, hanging artwork). If the Client objects to any such fixtures being installed, written notification must be provided to Set n Sold prior to the commencement of services. In the absence of such notification, the Client consents to the installation of minor fixtures as required.

4. Booking & Confirmation

4.1 How to book

Bookings can be made via our website or app. All bookings require completion of the online booking form, including the property address, package selection, and preferred installation date.

4.2 Confirmation

A booking is only confirmed when all of the following conditions are met:

• You have completed the online booking and payment process in full;
• Full payment of the total package fee has been received and cleared; and
• You have received a written Booking Confirmation from us.

We reserve the right to decline any booking at our discretion prior to issuing a Booking Confirmation.

4.3 Accuracy of information

You are responsible for ensuring all information provided at the time of booking is accurate, including the property address, access arrangements, and any known conditions of the property. Additional costs arising from inaccurate information provided by you will be charged to you.

4.4 Property readiness

The Property must be vacant, clean, and ready to receive furniture on the Installation Date. “Ready” means:

• All personal belongings and existing furniture have been removed from rooms being styled;
• The property has been cleaned and is free from building works, dust, or debris;
• Utilities (power and lighting) are connected and operational; and
• The property is legally accessible to our team.

If the Property is not ready on the Installation Date, we reserve the right to reschedule at your cost or to charge a waiting fee of $150 per hour for delays exceeding 30 minutes.

5. Pricing & Payment

5.1 Quotes & pricing validity

All prices are quoted in Australian dollars (AUD) and include GST unless stated otherwise. Package prices are as published on our website at the time of booking. Quoted prices are valid for 14 days from the date of proposal.

5.2 Full payment upfront

Full payment of the total package fee is required at the time of booking to confirm your installation date and secure your place in our schedule. No booking is confirmed and no installation date is held until payment has been received and cleared in full. Payment is processed securely through our online booking platform. By completing payment through our website or app, you confirm that you have read and agreed to these Terms in full.

5.3 Payment methods

We accept payment by:

• Credit or debit card via our secure online payment portal or app;
• Bank transfer to our nominated account (details provided on your invoice).

Payment is deemed received when funds have cleared into our account. Bank transfer payments should be made at least 2 business days before your desired installation date to allow for processing time.

5.4 Paid extensions

Extensions to the Hire Period beyond the Complimentary Period are available in either of the following forms:

• Week-by-week: charged at 10% of the total package fee per week, for as many weeks as requested at the time; or
• 8-week extension package: charged at a flat 70% of the total package fee, covering a full further 8 weeks.

These rates are current as at the Effective Date of these Terms and may be updated from time to time, with the then-current rates published on our website. Extension invoices are due within 48 hours of the invoice date (see clause 7.9 for the consequences of non-payment).

5.5 Additional charges

Additional charges may apply in the following circumstances:

• Scope changes approved after Booking Confirmation (see clause 2.3);
• Furniture exchange after installation (see clauses 2.6–2.7);
• Property not ready on the Installation Date (see clause 4.4);
• Access surcharge for failure to provide timely access (see clause 3.2);
• Rescheduling fees (see clause 6.2);
• Damage, loss, or theft of Styling Items (see clause 8);
• Failed collection attendance by you or your agent (see clause 7.6).

6. Cancellation & Rescheduling

6.1 Cancellation by the Client

The following cancellation fees apply, calculated from the date written notice is received by us:

• More than 10 business days before the Installation Date: 50% of the total package fee is payable.
• 5–10 business days before the Installation Date: 75% of the total package fee is payable.
• 2–4 business days before the Installation Date: 90% of the total package fee is payable.
• Fewer than 2 business days (including same-day): 100% of the total package fee is payable.

Cancellations must be submitted in writing to info@setnsold.com.au. Verbal cancellations are not accepted. The cancellation date is the date on which written notice is received during business hours (Monday–Friday, 9am–5pm AEST).

As full payment is required at the time of booking, any refund due under this clause will be processed to the original payment method within 10 business days of written cancellation being received and confirmed by us.

6.2 Rescheduling by the Client

One complimentary rescheduling is permitted, provided:

• Written notice is given at least 5 business days before the original Installation Date; and
• The new date is within 30 days of the original Installation Date and is available in our schedule.

Any additional rescheduling requests, or requests made fewer than 5 business days before the Installation Date, will incur a rescheduling fee of $200 per occurrence.

6.3 Cancellation by us

In the event we must cancel due to circumstances beyond our reasonable control (including illness, extreme weather, vehicle breakdown, or property access issues not caused by you), we will notify you as soon as practicable and offer the earliest available alternative date at no additional charge. If no suitable alternative date can be agreed within 14 days, a full refund of monies paid will be issued.

6.4 Property sold prior to installation

If the property is sold or the listing is withdrawn prior to the Installation Date, this is treated as a client cancellation and the fees in clause 6.1 apply accordingly.

7. Hire Period & Furniture Collection

7.1 Standard Period

The standard styling hire period is 4 weeks from the Installation Date (“Standard Period”), unless otherwise stated in your Package or Booking Confirmation.

7.2 Complimentary Period

At the end of the Standard Period, if the Property has not sold, we will automatically provide a complimentary extension of up to a further 4 weeks (“Complimentary Period”) at no additional charge, for a combined maximum hire of 8 weeks from the Installation Date, unless otherwise stated in your Package or Booking Confirmation.

7.3 Nature of the fee

The Client acknowledges that the fee paid to Set n Sold is a single project fee for the delivery, professional styling, and supply of Styling Items for the Property, and is not a fee calculated on a per-week or per-day rental basis. No portion of the fee is refundable by reference to the number of weeks the Property remains styled, whether within the Standard Period or the Complimentary Period, except as expressly set out in Section 6.

7.4 Extensions beyond the Complimentary Period

If your property remains on the market at the end of the Complimentary Period, you may request a further extension in writing at least 3 business days before expiry, in either form set out in clause 5.4. Extensions are subject to availability and are approved one block at a time (either a requested number of weeks under the week-by-week option, or a single 8-week package).

There is no limit on the number of extensions that may be requested over the life of a booking, provided each extension is approved by us in advance and paid in accordance with clause 5.4 before it takes effect. An extension does not carry over automatically — at the expiry of any approved extension, a further extension must be separately requested and approved, failing which collection will proceed in accordance with clause 7.6.

7.5 Early sale & our right to collect

We retain the right to collect the Styling Items from the Property at any time after the Property has sold unconditionally (that is, upon unconditional exchange of contracts, regardless of the subsequent settlement date). The Client must notify us in writing within 5 business days of the Property selling unconditionally. We will provide the Client with a scheduled collection date within 3 business days of receiving this notification.

7.6 Collection

We will arrange collection of all Styling Items within 3 business days of:

• The expiry of the Standard Period, the Complimentary Period, and any approved paid extension;
• Unconditional sale of the Property (see clause 7.5);
• Written notification from you that furniture is no longer required; or
• Termination of this agreement.

You or your nominated agent must provide access to the Property for collection. If our team attends and is unable to gain access, a failed collection fee of $150 will apply and a new collection date will be scheduled. Styling Items remain the property of Set n Sold at all times and must not be removed from the Property by any party other than our team.

7.7 Failure to provide access for collection

If no further extension has been approved and access to the Property is not provided for collection within 3 business days of the expiry of the Standard Period, the Complimentary Period, or any approved extension, a holding fee of $100 per day will apply until collection is completed.

7.8 No refund for early sale or early collection

No refund, credit, or discount is payable if the Property is sold, withdrawn from sale, or the hire otherwise ends earlier than the end of the Standard Period or the Complimentary Period, for any reason.

7.9 Non-payment of extension fees

If an extension invoice is not paid within 48 hours of the due date as required by clause 5.4, the extension is not approved. We may schedule collection of the Styling Items in accordance with clause 7.6, notwithstanding any request for that or any further extension.

8. Damage, Loss & Liability

8.1 Client responsibility

The Client is responsible for the care and security of all Styling Items from the time of installation until collection is completed. This responsibility applies regardless of whether the property is occupied, listed for sale, or under the management of a real estate agent.

8.2 Condition on return

The Client is responsible for ensuring that all Styling Items are returned to Set n Sold in the same condition as they were delivered and installed. As set out in clause 2.2, all Styling Items are provided in near-new condition and documented by photograph prior to installation. Any item that is not returned in the same condition — accounting only for minor handling consistent with professional property styling — will be subject to a damage charge. This includes but is not limited to:

• Staining, marking, or soiling of upholstery, rugs, or soft furnishings;
• Scratches, chips, dents, or structural damage to furniture;
• Water, moisture, or mould damage;
• Pet damage of any kind;
• Smoke or odour damage;
• Breakage of artwork, mirrors, decorative items, or glassware.

Damage charges will be assessed at our discretion at either repair cost or replacement value, whichever is applicable. We will provide photographic evidence and a written assessment. Damage charges are due within 7 days of the invoice date.

8.3 Loss or theft

In the event that any Styling Item is lost, stolen, or cannot be located at the time of collection, you will be charged the full replacement value of that item. We recommend you ensure the property is adequately secured throughout the hire period.

8.4 Pre-existing damage

Our team will photograph all Styling Items prior to installation. Any pre-existing damage will be noted at that time. You will not be charged for any damage that is clearly documented in our pre-installation records.

8.5 Insurance

Set n Sold maintains its own insurance cover in respect of the Styling Items. Separately, we strongly recommend you notify your home and contents insurer that third-party styled furniture is on the premises during the hire period. We are not responsible for ensuring your own insurance covers the Styling Items, and we do not accept liability for damage caused by third parties, including tradespeople, real estate agents, or open home attendees, during the hire period.

8.6 Our liability

Our liability to you in connection with any booking is limited to the total fees paid for that booking. We exclude all liability for indirect, consequential, special, or economic loss, including loss of sale proceeds or market value. Nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law.

9. Photography & Intellectual Property

We may photograph and/or video the styled Property before, during, and after installation for our records, portfolio, website, social media, and marketing materials. By proceeding with a booking, you grant Set n Sold a non-exclusive, royalty-free licence to use such images and footage for these purposes.

If you do not consent to photography or wish to restrict the use of images, you must notify us in writing prior to the Installation Date. We will use reasonable endeavours to accommodate your request, however withdrawal of consent does not affect the fees payable under your booking.

All styling concepts, mood boards, and design proposals prepared by us remain the intellectual property of Set n Sold and may not be reproduced or shared without our written consent.

10. Privacy

We collect personal information (including your name, contact details, and property address) for the purpose of delivering our services. We handle your information in accordance with the Australian Privacy Act 1988 and our Privacy Policy, available at setnsold.com.au. We do not sell or share your personal information with third parties except as required to deliver your booking (e.g. transport providers or trade partners).

11. Online Platform & App

Our website and app are provided to facilitate bookings, package selection, and communication. While we take reasonable steps to maintain availability, we do not warrant that the platform will be available at all times or free from errors.

You are responsible for maintaining the confidentiality of your account login details. You must notify us immediately if you suspect unauthorised access to your account.

Bookings made through the platform are subject to these Terms. Completion of the online booking and payment process constitutes your acceptance of these Terms.

12. Complaints & Disputes

If you are dissatisfied with any aspect of our service, please contact us in the first instance:

• By email: info@setnsold.com.au
• By phone: 04106 177 111

We will acknowledge your complaint within 2 business days and endeavour to resolve it within 10 business days. If a resolution cannot be reached, either party may refer the dispute to NSW Fair Trading or seek mediation through a recognised dispute resolution service.

Please note that our complaints process is available to address genuine concerns relating to the condition, quality, or delivery of our services. Complaints relating solely to personal aesthetic preferences — such as a preference for different furniture styles, colour palettes, or decorative choices that differ from those delivered in accordance with the agreed Package — do not constitute a service failure and fall outside the scope of our complaints process.

Set n Sold selects Styling Items in accordance with professional styling standards and the Package agreed at the time of booking. If you have specific style preferences or requirements, these must be communicated in writing prior to the Installation Date so that we may consider them as part of our service.

13. General Provisions

13.1 Entire agreement

These Terms, together with your Booking Confirmation and any written scope variations, constitute the entire agreement between you and us in relation to your booking.

13.2 Amendments

We may update these Terms from time to time. The current version will always be available at setnsold.com.au. Bookings confirmed before any update will be governed by the Terms in force at the time of Booking Confirmation.

13.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

13.4 Waiver

A failure or delay by us in exercising any right under these Terms does not constitute a waiver of that right.

13.5 Force majeure

Neither party is liable for failure to perform obligations where that failure is caused by circumstances beyond reasonable control, including natural disasters, government restrictions, pandemic-related measures, or critical infrastructure failure. We will notify you as soon as practicable and work with you to find an alternative arrangement.

14. Governing Law & Jurisdiction

14.1 Governing law

This agreement is governed by the laws of New South Wales, Australia. The parties submit to the jurisdiction of the courts of New South Wales in respect of all matters arising out of or in connection with these Terms.

14.2 Jurisdiction

Any dispute arising out of or in connection with these Terms, including any question regarding the existence, validity, or termination of this agreement, shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

Contact Us

Set n Sold · ABN 68699727163
Email: info@setnsold.com.au · Phone: 04106 177 111
Website: setnsold.com.au